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Chandni's picture

Neues Ticket System

Seit dem Betatesten haben unsere CSRs unermüdlich gearbeitet um euch mit allen euren (hoffentlich seltenen) Problemen geholfen. Das CSR ist klein, aber wir sind sehr aufopfernd euch allen die best mögliche Support Erfahrung zu geben.

Um sicher zu gehen, dass wir sovielen Meeroo Familienmitgliedern wie möglich helfen zu können haben wir ein ticket System eingebaut. Du kannst es erreichen indem du auf diesen Link klickst: wenn du auf der Webseite eingeloggt bist.

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Since the Beta testing period our CSR's have been working tirelessly to help you all with any (we hope rare) issues. The CSR team is small, but very dedicated to giving you all the best possible support experience.

To make sure we are able to help as many Meeroo family members as possible, we've implemented a new ticket system. You can gain access to the ticket system by going here from your logged in account.

Ok, here's the deal. There is a long standing bug in SL where items picked up and dropped in world are often lost. We are trying our best to get LL the information they need to finally address this issue once and for all.

First off, they don't even know if this is a client or server issue. So if you do lose a Meeroo, report it to us, but while you wait for our CSRs to respond, go here and reply to this JIRA:

Over the past 12 hours, we've been notified of an uncomfortable amount of non-deliveries of products (Not just ours!) and items disappearing when picked up, attached or dropped. Apparently, unbeknownst to us, this has been an ongoing issue in Second Life for roughly the past week.

You'll be able to start your own Meeroo Family today starting at 2pm PST (SLT) 5pm EST.

We have two Official Stores in Second Life™ located here:

Both regions are closed until that time. You will notice something very different at one of the stores... perhaps a harbinger of things to come. It certainly means something, that's for sure!

Today was a hugely successful launch for us. Our servers performed flawlessly and we didn't experience a single service failure or disruption. Levio's tireless work slaving over the delivery system has paid off.

Tiger's picture

Open Beta Gift

There seems to be a lot of confusion over this topic, I guess in part because it was announced at the same time at the same time as a few other items... So I wanted to leave a quick blog to try to clear things up.

While Kirsten's Viewer is really cool and even *I* am anxious to see the new splash screen on May 20th will be, this has nothing to do with the Open Beta Gift Catherine promised. NOTHING, capiche?

Our lovely Tox gives a quick and easy demonstration of what to do when you get your preorder boxes delivered tomorrow!

We here at Malevay Studios have quite a few busy days ahead of us as we move toward our Launch dates. But, before we get there, I want to clarify a couple of things just so there is no confusion on the rules. I need this information to be as transparent as possible so there is no confusion or upset later on.


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