While I understand the need for a dedicated Support Group for the Meeroos I question the wisdom of making the concerns and questions of the beta testers in the Wonderful World of Meeroos a second priority. It was stated in group chat that ..."We'll be helping in the new chat as a priority then looking to the main group."...

The new chat is an open group that is listed in search so it will not be part of the beta process. In fact anyone that has heard of Meeroos or might be interested can join the Meeroos Official Support Group and ask all the questions they like. This could potentially tie up the time of an already busy support staff.

As Beta testers, we are being told if we want timely support during the beta stage then we need to join this new group. If the amount of chatter in the Wonderful world of Meeroos group is an issue then why not restict it to customer service and support questions so that the beta testers can have access to beta support along with announcements and updates and create a seperate Social meeroos group for general chat.

At the moment is looks like the priority of the new group is to assist and support people outside of the beta testing.. eg potential future customer questions...