One of the banes of the Support System, is a CSR having to flag your ticket as “Needs More Info”, which puts your ticket on hold until you can update it, slowing down the usually speedy process of getting things resolved.

Below are the - TOP 10 TIPS - that the CSR staff came up with to help you avoid the dreaded “NMI”, as well as other common ticket issues that will help us Help You!

1) If you're looking to have a Meeroo whistled home, please be sure to provide the Meeroo's Name &/or ID#. That's all that's needed, no hassle of parent information necessary! *Please keep in mind that a CSR will not replace a Meeroo that ran back to the wild because it got too hungry (you can purchase a Whistle of Return for that), OR a Meeroo that was 'RELEASED'.

2) If you need a Meeroo returned, make sure that you have a stump down that's Owned By You. There must be a stump available that's the same owner of the Meeroo for the CSR whistle to work. Once the Meeroo's on the owner's stump, and its animations are fully loaded, it can be moved to a different Home you own, or a Fellowship Home.

3) Please be sure that your Homes are UPDATED to 2.0 and set to the same group as the Land. When we whistle home a Meeroo it's returned in your name, and the Home being set to the land group will help prevent any issues with Second Life's permission system.

4) Do not fill out tickets for other people, please! Have them do it themselves because we need to look up their database list of Meeroos. While 'my bff/girlfriend/fellowship friend' tickets are kind of you to do, it doesn't allow us to get the correct information to get the issue resolved. Yes, we do take tickets not in English, we have a staff with many talents, as well as Translators we use when needed, so don't let that stop you from getting your ticket in!

5) If you need a CSR to help with a Nest be SURE to include the Nest's ID# in your ticket. If you're no longer getting an ID# on the hover text and no menu comes up when you click the nest, you can locate the ID# on the 'name' line of the edit menu's General tab. Remember, we can call back missing Nests as NESTS now but you MUST be online to get them. Be sure to include your usual Online times when filing a ticket for a broken/missing nest.

6) If you need a CSR's assistance with the replacement of a Meeroos or Nest, be aware that we must come to your land and physically be within range of a stump owned by you to use our magic whistles. This means Ban Lines, Security Orbs, Group Locked Lands, and anything else that would restrict us from getting to your stump while you're offline will stop us from being able to help you until you're Online or give us access.

7) If you're having issues with Personality Compatible Meeroos not showing as compatible on your stumps, check their parent information before filing a ticket. Children will not mate back to their parents, nor will siblings or half-siblings mate to one another. If they don't fall into these restricted family mating rules and have the same Fellowship settings, then file a ticket for help.

8) If you have Meeroos in more than one location, please include a SLURL in your ticket to where your issue needs to be addressed. Us locating one of your stumps to assist you becomes next to impossible if you've Meeroos scattered across several Sims in sales areas and such. Again, see #6.

9) Before assuming your Meeroo is really gone, please be sure to use the 'find' function on your stump and use your camera to check all around well. Look In floors, under objects, overhead, ect before filing a ticket. This includes Meeroos that show as 'yellow' on your database list! Sometimes a Meeroo will lag (as SL does) and there will be a delay that causes them not to 'report in' with our database during one of the cycles where the Home checks for it (these happen about every 15 minutes). That lag may make your Meeroo come up yellow, but it's really there! Likewise, if you're checking your meeroos but aren't in world, and your Sim is down for restart/maintenance, it can cause your Meeroos to come up on your list as yellow when they're really fine. Always double check in world and then be sure to list each verified missing Meeroo by ID# in your ticket!

10) Please, please, pretty please be patient! Do not file extra tickets for the same issue, and do not feel you have to file multiple tickets for separate Meeroos. Meaning.. you have John, Billy and Jake all go missing, you can put them all on ONE ticket, not three different ones, more convenient for you! Also, please do check back on your tickets REGULARLY. If a CSR needs more information from you it will be asked there. Also, if you have more details to give or an addition issue, it can be added to an already open ticket. Keep in mind that most times a ticket is resolved in 24 hours, if you haven't seen your problem taken care of in that time, check your ticket, most likely we're waiting on some bit of information from you. :D