So i was in chat tonight and someone asked if they could get their meeroo restored if it was accidentally released. About a month ago i released my only feline head by accident as it was on top of another one and their names are similar so i totally screwed up. I sent in a ticket and was told no, we don't return them. Okay, fair enough.

But in chat someone said they DID get their meeroo restored and if that is true why do some people get them back and others dont?