The description, written by Malevay Studios, of the Answers Section of the Forums reads exactly as follows -

Answers

This is where we will answer questions from the Your Questions Forum. Only staff can post in here but everyone can read it.

The last post in the Answers Sections of the Forum was -

Why is ...
by Catherine
09/10/2011 - 01:22

That was three weeks ago.

My Question is why no answers in three weeks?

If the process has changed, telling people it has changed and what it the process now is would be a good way to start the improved communications that were spoken about weeks ago.

I will look for Malevay Studios answer in the Answers section of the Forum.