I will keep this direct and to the point:

Catherine, why, even when there is proof that the Mothership and Meeroo in-world objects have design or programming errors which you could correct, do your customer service representatives insist on ignoring the facts and claiming that such errors must either be due illegal activity on the part of the players, or a result of a fault in Linen Labs software or procedures?

Specifically, there is ample proof the Mothership fails to properly record information during both the nest-creation and the live-coaxing process. Many of those errors only affect historical information and do not effect the game. But, certainly, that exact same error will, occasionally, affect information which does impact game play.

Now, I understand, you can't be expected to make whole anyone effected by illegal activities, or by failures outside your control.

But, your failure to even acknowledge that the fault could be in your own software, even when faced with proof that the software has such errors, rankles (to say the least).

I also fully understand your desire to ensure you collect your full royalties for the creation of copies of your intellectual property.

But, when the cause is not clear, why, when a customer who has paid several hundreds of dollars in such fees through the purchase of Homes and Food, do you not make some attempt to balance your rights for one (series of) payment(s), against that customers continued payment of royalties for hundreds of copies of that intellectual property but, instead, fall back to blaming the customer or Linden Labs when the fault could just as well be yours?