This all starts on 8/28/2011.

I've never posted here before, but these past few days have really driven me to. I understand this is the feedback forum, and I am going to give my full honest opinion on all that's occurred since the release of the Dryad Meeroos.

First of all, the release. I believe it's pretty obvious to anyone who observes the going on of Meeroo related groups that the release of these Meeroos was a highly anticipated event. The release of these Meeroos was the wildest thing I'd ever seen in Second Life, it was a sight to see, but it was also one of the most poorly organized releases I've seen. This photo here speaks so much of the situation ( http://img41.imageshack.us/img41/5798/crazy2z.png ) As this was a highly anticipated launch, it really should have had much more than only two locations. The one hour delay was also inconveniencing.

As I saw in one of the groups earlier, why did you buy when so many people were trying. My reason for buying was because I wanted to coax them quickly as it would take 5 days for them to breed, but that's besides the point. That doesn't excuse the issue that more locations should have been available from the start.

This issue led into another, I purchased 4 nests. Only one was delivered. Okay, so I filed a ticket as I normally do, the date now is 8/29/2011. I provide needed information and what time I will surely be available. I understand the CSR's are busy yes, and I completely admire them for doing their job, but (yes, another but) the CSR's wouldn't be busy if it was not for a poor product launch that was destined to cause issues. That is also pretty upsetting after the claim that the previous backlog had been cleared, only to have another one created.

I waited for my ticket to receive an answer, near midnight on 8/30/2011 I decided to send an instant message to the assigned avatar. Yes there was an autoresponse, but I sent my message anyway: "Will I be receiving my 3 Dryad nests anytime soon from ticket #17990? I know this likely won't gather a response, but that's 900L sitting in limbo and I would really like what I purchased." My IM was one of a slightly frustrated customer, but I was in no way lashing out at person. The response I received was: "first.. im busy means that.. ticket closed" Now, again, I realize there was an auto-response, but that does not excuse the way they responded to me, which I found to be quite rude. They could have not responded, or they could have said they were busy at the moment, but in the way they chose to tell me that I could not help but to feel the way I do. That is never the way to treat the customer, especially one that did not lash out at you. I could think of a million and one ways I would have handled that better.

I was sent 2 nests, I was owed 3, but did not get the third. So on top of the rudeness, I didn't even get everything that I purchased, so I flushed 300L down the toilet.

I understand some may disagree with me, and I'm writing in a moment of passion right now, but constructive criticism only serves to make a company better. I care, which is why I wrote this, if no one did nothing would get better. I just hope that everything I've written gets read and taken into consideration as to how similar situations in the future can be better handled, or avoided entirely.