Rory Serpente asks;

My confusing is as support has always been offered why does the EULA say "All Meeroos are sold "as-is" and with no guarantees."

ANSWER: We have an obligation to support our customers and our product when it comes to technical issues that affect them in adverse ways. This is a collaboration we have with our community to evolve the product and make it more usable. When we say Meeroos are sold "as is" and with "no guarantees" we are saying several things ensconced in that to protect the integrity of the company, informally speaking, a few of those are:

1. Meeroos are a live multiplayer game. As we fix bugs and work on the backend, the experience can change at any time without notification.

2. We do not guarantee anyone a specific meeroo type, a specific trait nor do we attach any fiscal value to any of them. A Meeroo is a Meeroo to us, and we treat each on the same.

3. We do not guarantee specific results from breeding.

4. We do not maintain any responsibility for the behaviors of others outside our jurisdiction, on the secondary market or in other places in Second Life. We are only responsible for our direct sales. We do not involve ourselves in the disputes of others. We do not guarantee that untoward behavior or actions (like exploiters) will not occur.

5. We do not offer anything beyond what we advertise as available. The Meeroos are a gaming experience, not a sweepstakes for a free car, for example. They are "As is."

6. We do not guarantee a flawless experiences. We'd have database burps and rely on THREE technologies for function - the first: The cloud servers stored off site that run our programming. This is leased space, and can have disruptions (While we hope not!) but they have technicians responsible for maintaining them and it's not us. The Second is our code running on those cloud servers. If we make a mistake in the code that causes an unanticipated result, we can directly fix it. This is the only area to which we have immediate open door access to repair ourselves. The third is Second Life itself- if The grid suffers an outage, if someone doesn't pay their bill and their region disappears, if the asset server eats their meeroos we cannot access Second Life databases to correct these issues. These three elements have to handshake to offer a seamless experience. It is not typical, but sometimes one or all of these three elements do not always work as intended and we have what we affectionately call "Technical difficulties."

This is why we offer no guarantees and the product in an "As is" state.

That does not mean that we are not responsible for supporting our product when feasible. As any business who values it's customers will tell you, it would be unethical and dangerous not to offer support to the community supporting you. When an error occurs, it is not usually the customers fault, and they should suffer a loss because a company doesn't want to be bothered. So anytime Second Life's asset server gobbles up our content, or a service outage has negative implications on our players, we leap to respond to limit the consequences on players. These are issues beyond their control, but not entirely beyond ours when it comes to remedying the issue. This is why we maintain such precise records and have the ability to recall lost meeroos and redeliver lost items from our store, and we always will when the customer is faced with an issue like a technical failure.