"justllama

Ticket Status

I have a ticket that is over a week old (not sure exactly just how old). The status has changed a few times, it's been assigned to two different CSRs and the only response I have is "Empty Response." Can you please tell me what this means?

Many thanks!"

When This happens, Whats going on is a CSR is assigning it to another CSR, The "Empty Response" isn't really Empty it just contains only the Info of that ticket being Assigned.

Added by Catherine: Also see this blog :)
http://worldofmeeroos.com/index.php?q=node/4085