I was recently contacted by a desperate Meeroo owner who had lost a roo over the bad weekend. They had purchased the meeroo from me, but had not noted his ID number. I recall the meeroo quite well, but alas, all I have is his purchase info, which doesn't include the ID. I was told that that, and the roo's name should be enough that the CSRs could track him down, but was just informed that the CSR claimed otherwise. The owner and his partner were quite attached (as we certainly can get to our roos!) and are understandably frantic at the loss. I want very much to help them,but don't know what else to do. Any helpful suggestions?