I submitted a ticket to get my spreadsheet working. I was contacted by a CSR out of it but when I looked at my ticket I saw this:

Issue:

can not download my spreadsheet. Tome is connected to my Sl account "no matching record found"

Response by Levio Serenity on 2011-06-11 08:24:41

ty for the bug report, i'm looking into it. however, this is a bug report, not a CSR ticket, so i'm closing it.

My question is, if this isnt a CSR issue, what channel do I go through to report a bug? If bug reporting doesnt exist maybe it should? At the end of the ticket is this:

Response by Levio Serenity on 2011-06-09 21:06:46

For possible passing to Levio

Now, I'm just confused. I hope to get this bug working but still, who do I report this to?