First, I'd like to thank all the CSRs for all the hard work that they do. I'm saddened by the fact that they have been mistreated by other Meeroo owners, and I'm quite happy to hear that they still stuck around anyway :)

With that being said, I'm quite troubled by the new ticket system. Is it necessary? Absolutely. There are thousands of meeroo lovers and only 8 CSR reps. It would be impossible to help everyone without a streamlined process in place. However, once a ticket is filed, there is no way for the 'ticket holder' to know where they stand.

I filed three separate tickets for three separate issues today (SL decided my meeroos were dupicates and released them) and have yet to hear anything. I'm not expecting an immediate answer, but I'm in limbo because I have no idea where in line I am. I have no ticket number, no wait time, no estimate time of completion, all I have is a ticket that says it is unassigned... and has been unassigned for the last 12 hours.

In the Meeroo Support chat, there was another Meeroo customer who was at a 36+ hour wait for her ticket on her missing meeroos. Neither of us were given any answers by staff other than "Please make sure to read Catherine's latest support transition and expanded policy blog :)
http://worldofmeeroos.com/index.php?q=node/2572" and "Hello everyone.. If you could please remember this group is ONLY for support questions and issues. Please use the Main group for chat. Thank you :)"

Is there anything in the works that will let those of us with issues where we stand in line? It is frustrating, because in the same chat, one of the CSRs mentioned that some browsers have been erroring out ticket forms and that they ,may not have gone through.