I have to say until just recently my fellowship and myself has had great customer service. I'm not new I been a business owner for 7 years here in SL. But one of our fellowship members and I were talking about her pet rare coated pet she lost, it took them a few days to get it back, np waiting isn't the issues. We were going to breed both our meeroos together for a higher chance of something rare from two rare coated meeroos. Now here is my issue:

ME: I too had contacted CSR and they were sweet and helpful and took care of the problem for me. I couldn't have been more grateful in fact i tipped her for her time. But I did not get any confirmation my ticket was resolved from the other person handling the actual issue.

Friend #1: Another member kept losing her meeroos and CSR was great to her too more then once and got them back right then and there. Found out she was detaching and not dropping, could have been figured out with some FAQ to the customer the first time, again no ticket that it was closed and resolved email.

Friend #2: My friend that lost her rarer coat meeroo lost hers during an asset issue.. The CSR did not contact her that the meeroo was returned nor was there a ticket closed and resolved email. She again contacted the CSR because she didn't know the meeroo was returned and it got hungry and ran away. Another thing is this whistle that is listed in guides. It doesn't exist. The CSR told her that they wouldn't help get the meeroo back because it was no longer the companies fault...in a nutshell. this was the first time she ever dealt with a CSR.

I will strongly suggest for her to contact a different CSR and pursue this issue further because she is already wanting to give up on meeroos from her first customer service experience. Now how discouraging is that for us to hear because this pet has brought us all closer as friends because we talk about meeroos constantly as a fellowship and have a lot of fun with them.

I suggest that this company start implementing a closed and resolved ticket function into their system just as LL does when they handle YOUR issues. No one likes to not know or sit around stalking their items to see it they have been heard. Food for thought.

Kind regards,
KatanaBlade Anubis
CEO of Combat Samurai Island aka C:SI